Frequently Asked Questions

What are your fees?

Encouraged Hearts Counseling keeps its rates reasonable and competitive with the state average. Every client is responsible for full payment at the time of service. Acceptable payments include, credit card, check, or cash, unless other arrangements have been made.

Initial Intake Session (Psychiatric Diagnostic Evaluation) (50 minutes) - $200

Counseling Session (50 minutes) - $150

Document Preparation (50 minutes) - $150

Pre-Marital Counseling (50 minutes) - $150 (Not covered by insurance)

Do you accept insurance?

Encouraged Hearts Counseling is currently in-network with and accepts Aetna, BCBS, BSW Health, Cigna/Evernorth, Deer Oaks EAP, Magellan, Medicaid, Medicare, Mutual of Omaha EAP, Optum, Oscar, Spring Health EAP, Tricare East (Humana Military), United Health Care, and United Behavioral Health Care and in the process of contracting with other major insurance companies such as Humana. It is recommended that you verify your benefits with your insurance provider to confirm the scope and terms of coverage, as any services not covered by insurance will be the full responsibility of the client.

What if you are not in-network with my insurance?

For those who have insurance through an out-of-network insurance company full payment is due at the time of service. However, a superbill, also known as a Statement for Insurance Reimbursement can be generated for you. This is a document that clients can submit to their insurance company for possible reimbursement. Please check with your insurance company to determine your out-of-network insurance benefits prior to scheduling your appointment.

Are you accepting new clients?

Encouraged Hearts Counseling is currently accepting clients to begin service late February 2025.

How can I be added to the waitlist when you are full?

When the practice is full clients can be added the waitlist by scheduling a free 15-minute consultation. This will allow you the opportunity to meet the provider and determine if this is a good fit for you. It will also save your place in line while you seek out providers who have immediate openings. You can book your free consultation appointment through the Client Portal. Please note, all appointments must be approved first. You will receive an email notification once you initiated the appointment request and receive a confirmation email once the appointment has been approved.

If you are in a crises and need immediate attention please call the Crises and Suicide Lifeline at 988 or call 911 or go your nearest emergency center.

When will you accept new clients from the waitlist?

Those added to the waitlist will be seen in order of when they signed up. An email will be sent when a space becomes available. Please respond within three days to notify the therapist if you are interested in pursuing counseling or if you have found another provider. After confirming your interest, appointments must be made within three weeks of your expressed interest. Failure to respond within three days by phone or email will result in losing your place in the queue.

Do you offer consultations?

Yes, Encouraged Hearts Counseling offers a free 15 minute telehealth consultation to prospective clients via telephone or video. The purpose of the consultation is to meet the therapist, ask questions, and get to know her approach to therapy prior committing to the therapeutic relationship. Please note: Consultations are not therapy or counseling and do not establish a therapeutic relationship with the counselor.

How do I schedule an appointment?

Appointments can be booked through the client portal which will enable clients to book appointments online at their convenience. The client portal will allow you to complete the intake paperwork electronically, view the calendar, schedule/cancel appointments, and view/print your billing information. You can also download the user friendly Simple Practice Client Portal app which has the same features as the online portal.

Do you offer telehealth?

Yes, telehealth video and telehealth audio (phone sessions) are offered through the HIPAA compliant secure web portal. This is the same portal you register with when booking your appointment. You will be prompted to select the “Location” of the session to book. Please select “Virtual Visit” for video or audio sessions. At the time of your appointment you will need to log in to your secure portal to begin your session.